How can design thinking help small and startup businesses?

Dr.Nirupama M P, PhD
6 min readNov 8, 2021

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Design thinking: the Core Of Your Business Strategy Development.

Running a business is a difficult task. Dealing with continually changing business dynamics, managing various stakeholders, meeting ever-increasing consumer requirements, and dealing with an unknown future with confidence are all tasks that must be accomplished. The most successful companies like Apple, Google, Airbnb, Nike, Pepsi and many others have all adopted design thinking. These firms employ design thinking to revive creativity, restrict focus areas, and convey goals clearly. Many businesses are embracing design leadership as a means of influencing crucial business decisions. Here, we look at some of the ways design thinking is making an effect and assisting small and startup businesses in numerous areas.

Design thinking is a powerful tool that small & startup businesses can utilise to propel their business forward and better connect with their connections.

Discover a systematic method for developing new products with a design thinking approach. Everyone involved in driving innovation, growth, and the customer experience, including functional and cross-functional teams, should know design thinking!

What is Design Thinking and What are the advantages of it?

It used to be fashionable to refer to it as “thinking beyond the box.” In practice, it’s a design process that helps solve complicated issues and produce desired solutions. It’s centred on a strong desire to learn more about the individuals for whom we’re producing products or services.

Design thinking is a tried-and-true problem-solving method that any organisation or profession may use to generate great outcomes. Design thinking combines creative and analytical thinking to facilitate the organisation of information and ideas, decision-making, situation improvement, and knowledge development.

Design Thinking assists us in the process of questioning: the problem, the assumptions, and the consequences. Sketching, prototyping, testing, and trying out thoughts and ideas are all part of the Design Thinking process.

There are several different versions of the Design Thinking approach in use today, with three to seven different phases, stages, or modes. Design Thinking, on the other hand, is extremely similar in all of its forms. The same concepts underpin all variations of Design Thinking, which were initially outlined by Nobel Laureate Herbert Simon in The Sciences of the Artificial in 1969.

We’ll I have described the five-phase model established by Stanford’s Hasso-Plattner Institute of Design, often known as d.school. Because they are at the forefront of using and teaching Design Thinking.

According to the d.school, there are five phases of Design Thinking:

The Five Phases of Design Thinking

It’s worth noting that the five phases, stages, or modes aren’t necessarily in that order. They don’t have to be in any particular order, and they can frequently happen in parallel and iteratively. As a result, you should not think of the stages as a hierarchical or sequential procedure. Instead of sequential steps, think of it as an overview of the modes or phases that contribute to an innovative endeavour.

What exactly is the goal of Design Thinking?

Design Thinking is a problem-solving method that prioritises the needs of the customer above all else. It is based on watching how people interact with their surroundings with empathy and using an iterative, hands-on approach to develop unique solutions. Design Thinking is more about giving the correct answers and solving actual issues than it is about developing things or services. It focuses on discovering the correct questions and the key problem that people care about. It entails interacting with consumers and gaining a thorough awareness of their surroundings. The design thinking process is profoundly concerned with identifying the proper problem that has to be solved for the client/users/customers.

How can Design Thinking help in a business?

Design thinking helps businesses in identifying, comprehending, and resolving issues that afflict them and their consumers. It prioritises solutions over procedures, as well as creativity and innovation above established practices.

One of the most significant benefits of design thinking is that it assists firms of all sizes in breaking free from unproductive cycles and “business as usual” methods of thinking. Here are a few instances of how design-based thinking may influence your small business/startups.

  • The customer journey has an impact on their opinion of your company. The simplicity with which consumers may communicate and complete tasks is extremely important. Every engagement, whether it’s to make a purchase or address a support issue, has an impact on your brand’s impression. To favourably affect consumers, design thinking may be used to develop pleasant and interactive customer touchpoints.
  • Design thinking is a great tool for clarifying expectations. It may be used to efficiently organise meetings and ensure that everyone is on the same page. Design-thinking sessions may help teams generate synergy and develop an action plan that everyone can follow.
  • Design thinking fosters creativity and expands chances for everyone to make a meaningful contribution. This method aids businesses in improving the usability of their goods and services. The adoption of products and services is boosted when they are designed more simply. It’s a terrific approach to come up with excellent ideas and expand chances for everyone involved.
  • Design thinking is problem-solving in a systematic way. The solution-oriented approach distinguishes the company/business. It aids in the development of better products and services.
  • Design thinking emphasises ideation, interactions, and enlisting everyone’s idea in the process by brainstorming, it can be a fantastic approach to get feedback and come up with fresh and inventive ideas for improving products and services as a team.
  • Design thinking promotes team-based cooperation that prioritises the user and supports their teams together around a common purpose.
  • Design thinking gives the ability to visualise the future with simplicity and clarity. In today’s technologically advanced society, Design thinking enables leaders to have an eye on the future and take strong action to go forward in the correct path. It may assist leaders in developing a roadmap and charting the course for their business/company’s future.
  • Design Thinking is more about giving the proper answers and solving genuine issues than it is about producing products or services. It concentrates on discovering the most essential queries and problems for the users. The design thinking technique is concerned with identifying the correct problem for the customer to address.

How do you put Design Thinking into practice?

A design mentality is solution-oriented and action-oriented, rather than problem-oriented. It’s a collaborative, iterative approach that focuses on human values and needs through challenging assumptions, collaborating, focused brainstorming and prototyping ideas for testing and feedback.

Start empathising with your clients, users, and partners as the first step in using design thinking in your startup company/business. You must interact in order to empathise. For example: If you’re developing a new product, you can interview potential consumers and observe them using competitor items.

One significant advantage of design thinking is that it is user-centered. Whether it’s a new business/startup or a technology or a new project management technique, determining who will use the business solution is critical to knowing how to build it.

The Takeaway

Design thinking technique helps to develop novel ideas. It is a solution-oriented strategy that places the user at the centre (customer-centric strategy) of goods and services. The solution-oriented approach distinguishes the company and its business. It aids in the development of better products and services that people like using. Apple is an excellent example of how they employed captivating designs to create products that helped them outperform their competitors.

Design Thinking approaches and design strategies have a place at every level of a business.

Design thinking can be used by anyone who wants to inject design thinking into every level of a learning/teaching/business/company/product, or service in order to develop new business/startups and find societal alternatives, including creative employees, employers, business developers, freelancers, teachers, students, and executives.

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Dr.Nirupama M P, PhD
Dr.Nirupama M P, PhD

Written by Dr.Nirupama M P, PhD

A true fighter! Founder & Director @ ViniBrawn Healthcare Solutions |Academician|Digital Marketing Consultant |Mother |Author |Researcher

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